Training the coaches

In addition to the actual cases, there are 2-3 supplementary training courses per year. These refreshers consist of learning opportunities in order to gain from the experience gathered from other people’s cases, together with additional training. Training can have many topics depending on the needs of the team at the time. One could think of a role-play concerning: “The first telephone call”, “The first face-to-face meeting” or “A group debriefing”.

Other topics that might be discussed: How to define a problem together with the person concerned, promoting the self-reliance of the person concerned, when and how to refer people, gaining insight into and improving one’s own performance, attending to one’s own needs (recognising and managing one’s own stress as a voluntary first-aider).